This section of a business plan describes both the strategy and tactics one will use to get customers to buy the venture's products or services.

 

Sales And Marketing Strategy

 

The key element of your marketing strategy is your "Market Position". Position is your place in the marketplace - how the customers and your competitors perceive your company's product/service refers to its position. Positioning defines how you are going to portray your product to your targeted marketplace. For example :

  • Is it the premium quality leader?
  • Is it a low-cost substitute?
  • Is it a full-service alternative?

This understanding of positioning aids in the promoting of the company. Your market position is determined by the :

 

Image of Your Company and Products

Price of Your Products/ Services

Customer Service Policies

 

Image Of Your Company And Products

This is the picture which your customers will have of you when they think of your company or products. Typically, the starting point of cultivating this image is the definition of the set of values which your customers or your target market hold dear. Your services and products, your company image and the service that you provide to your customers will depend on these values. For example, if your target market is high net-worth individuals your products may have to be positioned as exclusive ,while if the target segment is the college student segment then value-for-money and durability will need to be emphasized to make your products appealing to the specific market segment.  

Some examples of  what image you might want  your customers to have of your business :

  • Customer-oriented, "Service With A Smile"
  • Exclusive
  • Cheap but good
  • Highest quality
  • Convenient
  • Speed

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Price Of Your Goods And Services

Describe what the charge for the product or service is, and how price has been calculated.  In setting prices for your service, there are four main elements you must consider:

    • Materials and supplies
    • Labor and operating expenses
    • Planned profit
    • Competition

Once the pricing and rationale have been determined, discuss this pricing strategy in relation to the pricing of the competing products. Also, explain how the price will affect the acceptance of the products by the customers and the penetration and increase in the market share of the company. Remember, lower pricing does not necessarily  increase market share. Sometimes higher prices, as in the case of "prestige items", may have the effect of increasing the product's market share. Also keep in mind that lower prices require higher volume to achieve the same sales in monetary terms. A slightly higher price may not effect the total number of sales but may greatly influence gross profits.

Use these questions to help develop your pricing strategy :

  • What price will you charge for your product or service? Is your price within range of your competitors' prices?
  • Have you considered the cost of providing credit in the price ?
  • Have you provided for warranty/servicing costs in your pricing?
  • Define your pricing strategy e.g. markup on cost, competitive, below competition, premium price, etc
  • Are your prices in line with your corporate and product image ?
  • Do your prices cover costs and leave a margin of profit ?
  • What are the different break-even points at different prices ?

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Customer Service Policies

Customers expect certain services  in the price that they pay. Look around and note what services your competitors are offering; these become the minimum services that you will have to provide, if you are charging same and similar prices. If you  are charging higher prices or targeting  the segment which has more ability to pay, then you will have to provide them with more services - perhaps, those which convey to them that they are exclusive and important people. Since these services will entail a cost, you will have to plan for them while determining the prices.

The questions below will help you to develop this segment of your plan :

  • What services do your customers expect ?
  • What services do your competitors provide their customers ?
  • What will it cost you provide the standard of service that your customers expect ?
  • Can you offer your customers some services which they need but are not able to get from your competition?

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